Privacy Policy 

Introduction

This document outlines the privacy policy of Kelan Móveis, a company committed to respecting and protecting the personal data of its users. Understanding how your personal information is handled is crucial in today's digital age. This policy is designed to ensure transparency and inform users about their rights and the measures in place to protect their data.

Company Identification

Kelan Móveis is owned and operated by Kelan Indústria e Comércio de Móveis Ltda., registered under CNPJ number 27.000.970/0001-43, located at Avenida Adolfo Hetch, nº 287, Vila Anselmo, Penápolis/SP, ZIP code 16.305-004.

Commitment to Privacy

At Kelan, we prioritize the privacy of our users. This Privacy Policy aims to inform you about how we handle your personal data when you interact with our website or application. Please read this policy carefully to understand our practices regarding your information.

If you have questions after reading this policy, feel free to contact us through our customer service channels available on our website.

Customer Support Contact

If you need any information or clarification, Kelan provides a Customer Service Center (SAC) to handle all your inquiries. You can reach us via phone at (18) 2191-0999, WhatsApp at (18) 2191-0999, or email at [email protected]. Additionally, you can find a "Contact Us" link on our website along with our other policies (including return policies, payment methods, shipping rules, and terms of use).

General Information

Kelan takes all necessary measures to protect user privacy in accordance with current legislation. This document details how we collect, store, use, share, and disclose your personal data and outlines the measures taken to ensure its protection.

Collection of Personal Data

The types of personal data we collect and how we do so depend on your interaction with our site.

• Users are responsible for the accuracy of the data they provide to Kelan. Any damages resulting from providing false or outdated information are the sole responsibility of the user.
• We guarantee that our customers’ information will not be shared, sold, or made available to third parties. All information provided on our site is exclusively for the purpose of purchase processing and personalization.
• Data is recorded in our database automatically and stored securely without human intervention.
• Emails and phone numbers provided are used solely for communication regarding purchases made on our site. With customer consent, we may send emails about ongoing promotions, but customers can opt-out of receiving these offers.
• The use of a CPF (Brazilian tax ID) is required by law for issuing invoices and shipping goods.
• Passwords are encrypted in our database, ensuring only the account owner has access to them.
• Credit card numbers are stored directly with card processors, preventing access to this information by our store. The processor verifies the transaction online and informs us only whether the purchase is approved.

Cookies

Kelan uses cookies to recognize repeat visitors and enhance their browsing and shopping experience. Cookies are small data files transferred from a web site to a computer's hard drive and do not store personal data. Kelan treats all information collected through cookies with the confidentiality described in this policy.

For further details, please refer to our Cookie Policy.

Protecting Your Personal Data

We implement appropriate measures to protect your personal data, including the use of secure servers, information security tools, confidentiality commitments, and employee training.

• Personal data is collected and stored according to strict confidentiality and security standards.
• We are not responsible for security breaches that occur on your device or due to internet service unavailability, viruses, spyware, etc.
• Users are encouraged to protect their access accounts and devices, as they are responsible for them.
• It is essential to keep your login credentials confidential and not share them with others.

Recommendations for Users:

1. Change your passwords periodically, e.g., every three months.
2. Never share your password or disclose personal data on unfamiliar websites.
3. Always log out when you finish browsing a site.
4. Use passwords with at least eight characters, combining uppercase and lowercase letters, numbers, and special symbols (#, @, *, &, %, _, or -).
5. Avoid using personal names or significant dates in your passwords.
6. Never share your credit card numbers.
7. Ensure you are using a secure environment, indicated by "https" in our website address.
8. Keep your password in a secure place.
9. Always keep your information updated.
10. We will never ask for your password via phone or email, nor will we request program installations or personal data through WhatsApp.

Changes to the Privacy Policy

Kelan reserves the right to modify this policy at any time. Users should review it whenever they access our website or application. If updates require new consent, users will be notified through the contact channels they provide.

By understanding and following this Privacy Policy, you can help us protect your personal data while enjoying our services.